About ServiceMaster Restore of Aurora, Newmarket, Richmond Hill



Your construction, restoration and cleaning specialists

Whether we're called on to dry a wet basement or to complete a multi-million dollar fire reconstruction, we do everything necessary to restore your property to its pre-loss condition. We have proven our capacity and capability in emergency response and disaster restoration time and time again.  Family owned and operated since 1953, and the first ServiceMaster franchise in Canada, we have handled over 30,000 claims.    We are a preferred contractor for most major insurers and are so confident in our ability to excel, we offer a LifeTime Workmanship Warranty.

ServiceMaster Restore of Aurora, Newmarket, Richmond Hill  is committed to the highest standard of excellence. Our mission is to provide exceptional service anytime and every time as we have done continuously for 60 years.   We have three locations, totaling approximately 30,000 square feet, consisting of our Head Office, Content Warehouse and Construction Office.   Our full services offices are strategically located in Newmarket, Thornhill and Pefferlaw allowing us to respond promptly from Lake Ontario to Lake Simcoe.

Meet Our Team

Mike DawberMike DawberOwner & VP Operations
Mike

Mike Dawber

Owner & VP Operations
Years of service: 23

Mike has been with us since 1993 and recently became a partner in the firm.  His surgical precision and ability to handle any situation with utmost professionalism have made him one of the most trusted and respected estimators in the business today.


Rob GirouxRob GirouxVP Sales and Administration
Rob

Rob Giroux

VP Sales and Administration
Years of service: 6

Rob brings almost 20 years of experience from the insurance industry with one of the Canada’s largest insurers.  His roles ranged from adjuster to claims manager to executive as VP Corporate Development.  He has an MBA from Northwestern and York Universities.


Jason LackeyJason LackeyProduction Manager
Jason

Jason Lackey

Production Manager
Years of service: 8

Jason and his crews of technical experts define 24/7/365 service.  He brings tremendous dedication and passion to this critical role within our organization and is recognized by Independent Adjusters as ‘The go-to-guy’ for any emergency.


Wayne SpicerWayne SpicerSenior Estimator
Wayne

Wayne Spicer

Senior Estimator
Years of service: 22

Wayne has been an estimator with us for 17 years and brings an unsurpassed level of enthusiasm to our operation.   He was a carpenter working for us under contract prior to joining us in a full time capacity.    Wayne is exceptionally meticulous and great with people and as such he is very well liked by both adjusters and their clients.


Glenn O'ReillyGlenn O'ReillySenior Estimator
Glenn

Glenn O'Reilly

Senior Estimator
Years of service: 4

Although new to ServiceMaster of York Region, Glenn is neither new to ServiceMaster nor to the Disaster Restoration business.   Glenn has been in the business as an Estimator since 1989 specializing in residential and commercial disaster restoration.  He is highly energetic and we are delighted to have secured him from his previous employer.   Glenn is a graduate of Ryerson University, is a competitive tennis player and holds many IICRC designations.


Tracey QuickTracey QuickOffice Manager
Tracey

Tracey Quick

Office Manager
Years of service: 4

Tracey brings over 25 years of office management and bookkeeping experience, half of which have been in the Construction and Restoration industries.   Tracey is particularly energetic, has a tremendous work ethic and takes pride in keeping employee morale high.


Joe JahshanJoe JahshanConstruction Manager
Joe

Joe Jahshan

Construction Manager
Years of service: 3

Joe is a graduate of George Brown Construction with over 30 years experience in the construction industry, over 10 of which have been exclusively for insurance restorations.  He managers our large loss and commercial rebuilds and takes pride assisting staff to ensure properties are restored to pre-loss conditions.  Joe and his team have built a reputation of exceeding service expectations.


Laura PerrottiLaura PerrottiSenior Project Manager
Laura

Laura Perrotti

Senior Project Manager
Years of service: 8

Laura specializes in project management for residential and commercial restoration losses.  She is very knowledgeable and demonstrates exceptional customer focus and quality rebuilds on projects.  Her attention to detail and organization allows projects of any size to be handled with professional care, assisting our clients along all stages of the their claim.


Brad McKeownBrad McKeownEmergency Services Manager
Brad

Brad McKeown

Emergency Services Manager
Years of service: 7


Storm IvoryStorm IvoryProject Manager
Storm

Storm Ivory

Project Manager
Years of service: 3

Storm has been a Project Manager with ServiceMaster Restore for th past 3 years.   He has a passion for helping our clients get their home or business back to their pre-loss condition as quickly as possible.  Storm's excellent communication, organization and adaptability skills allow him to be successful in achieving his clients' goals.   Storm has a degree from Queen's University in addition to certification from the Construction Institute of Canada and has successfully completed Xactimate Mastery Level training.




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Customer Testimonials

"Hi Wayne, You did an amazing job coordinating the basement restoration.   The team was efficient, meticulous, and most of all pleasant to have in my home.  What a great group of people!!!   I am happy to say my house will be going on the market on Monday and thanks to you and your team, it never looked better.   We'll talk soon"

  • Paula

 “The restoration work has been completed & looks terrific. You would never know that there had been any damage in the subject area. The ServiceMaster representatives , Laura Perrotti and Sean Power did an excellent job in coordinating the process & the tradesmen completed the entire restoration job in a timely , tidy & professional manner. We are very happy with the outcome.”

  • Mr.& Mrs. Ennis

“No words or gift are enough to express how much we appreciated all your help. That it is your job is a given – that you showed such kindness and caring is not, that comes from the heart. From our hearts, we thank you for bringing calm to a difficult time!”

  • Mr. & Mrs.  Williamson

“…Extremely happy with ALL THE CREW MEMBERS that did work at my home. They were very professional. I am very pleased on how well they acted in my home and how well they spoke to me…the people treated me like a human being and I am very pleased on that…THANK YOU ALL FOR A GREAT JOB!!!!!!”

  • D.  Smith

“Just thought I’d let you know that I received a phone call from the insured, Joe P., and he is absolutely thrilled with the level of service he is receiving during his emergency…did an amazing job. [ServiceMaster] were on site today and did an amazing job. They were courteous, nice, neat and clean and he wanted me to make sure their superiors were notified about how great of a job they did today. He is very happy with us at this time. Great job guys!!”

  • I. Brown (Broker)

“I would like to pass along some very positive feedback from Todd. I just got off the phone with him. He has absolutely praised ServiceMaster and your staff. He said that everyone has been very accommodating, people are quick to respond and his calls are answered immediately. He thanked me for setting him up with ServiceMaster. Great job and hats off to everyone involved.”

  • H.  Barrett CIP (Adjuster)

“Unfortunately, during the summer of 2003 disaster struck our home with a very serious house fire. ServiceMaster was there right away; professional and empathetic while taking control of a situation when we were at a loss….were impressed by their ability to complete all work assigned in a professional and timely manner with above standard trades people. We are happy to say our home was completely restored to its normal state and are very satisfied with their work… [would] recommend them highly for any restoration needs of your home.”

  • Mr. & Mrs. Peca

 


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Brand Promise - "RESTORING PEACE OF MIND"

"Whether the water, smoke or fire emergency is large or small, we will do everything humanly possible to help restore people’s lives, homes and businesses to normal. We know that doing the best technical job is expected. What we do is understand the emotional needs of those involved and deliver a remarkable customer service experience."

Certifications

  • Water Damage Restoration
  • Fire and Smoke Restoration
  • Applied Microbial Remediation
  • Applied Structural Drying
  • Odour Control

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