Our Difference

People

Able to handle any type of fire or water mitigation emergency, our team of almost 50 dedicated full time staff is comprised of tradespeople, technicians, professional movers, office staff and management. We differentiate ourselves from competitors by ensuring a common purpose and passion - to help people in their time of need.

Our reputation for reliable quality service, earned through years of experience, is also bolstered by our commitment to training our staff in the use of the most current restoration techniques, processes, and technology. ServiceMaster Aurora Newmarket Richmond Hill technicians are professionally trained and certified through various industry-specific programs and strictly abide by all environmental, health, and safety regulations.

Our technicians hold the following certifications through The Clean Trust - formerly Institution of Inspection, Cleaning and Restoration (IICRC)

Applied Microbial Remediation Technician
Applied Structural Drying
Carpet Cleaning
Fire and Smoke Restoration
Odour Control
Water Damage Restoration

PROCESSES

As a leading provider of disaster restoration services for residential and commercial customers, our proprietary processes and equipment enable us to respond quickly and effectively. Whether you have experienced a flood, fire or severe weather damage to your property, processes for recovery are clearly defined once the property is assessed. You can be assured that a complete and thorough plan of action will be outlined and executed. Let us restore your property, and your peace of mind.

PRODUCTS

Whether you have experienced a fire, flood or other disaster in your home or business, we provide safe, effective, quality products designed to clean, sanitize and deodorize your property and its contents.

We strive to be a leader in understanding the environmental, health and safety issues of the products and methods we use by staying abreast of scientific research and trends in new product development.

Over the years, our yellow vans have become a symbol of hope and security for home and business owners who know that our technicians can be trusted to put property and lives back together.

TECHNOLOGY

ServiceMaster Restore of Aurora, Newmarket, Richmond Hill utilizes the most advanced technologies to continually improve our service and our communication with our customers.

Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.

RESTORE 365 – OUR LATEST TECHNOLOGICAL INNOVATION

Restore 365, developed with Next Gear Solutions, provides a streamlined system to monitor all jobs real-time, allowing us to focus on what matters most – restoring homes and lives back to normal.

Restore 365 allows ServiceMaster Restore of Aurora, Newmarket, Richmond Hill to:

Accept and manage claims in real-time, in a fully mobile environment.
Integrate with estimating and accounting software.
Access data anywhere, anytime in a cloud-based environment, providing greater transparency to insurance partners.
Provide better information to policyholders as a claim proceeds.
Manage capacity and improve response times in major weather and catastrophic events.
With ServiceMaster Restore of Burlington, you'll enjoy a smoother and swifter restoration process reducing cycle time and claim costs. When it's time for Restoration services, Water Mitigation, Content Inventory & Packout, and more...

TELLSERVICEMASTER (CUSTOMER SATISFACTION SURVEY SYSTEM)

At ServiceMaster Restore of Aurora, Newmarket, Richmond Hill, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.